5 Tips on what to look for in a virtual receptionist.

A receptionist is often the first point of contact for any business. This makes the job a vital one. A unprofessional  receptionist can turn clientele away even before a job can be booked or goods purchased. A great receptionist has the ability to present a good word of mouth for your business.

1. A Friendly & Professional Phone Voice

It is necessary for a receptionist to be both friendly and professional when dealing with your customers. Ensure that your receptionist has a warm and enthusiastically tone over the phone. A good virtual receptionist will get to know your clients and after some time will be able to greet them by their first name.

2. Superb Organisational Skills

Organisational skills are a key to any good receptionist. Ask your receptionist on how they organise their day if working for multiple clients and what their process is for taking calls. It is also a good idea to find out what their script at hand would be for answering your calls.

3. The Ability to Multitask Efficiently

Receptionists are required to carry out many different tasks, often including several at a single time. For this reason, your receptionist must be able to efficiently multitask. A good receptionist can handle a phone conversation, take notes, and complete the task on hand in a timely manner without the person on the other end of the phone feeling rushed or hurried.

4. A Solid Foundation of Technological Knowledge

Receptionists must be able to use and understand multiple forms of technology. It is a must that they know what is available to help your business run smoothly. Ask your receptionist how they keep up to date with the latest cloud based programs and general equipment available.

5. A Clean, Professional Appearance

My last tip is making sure your receptionist sounds fresh and professional whilst on the phone. Even though your clients cannot physically see your receptionist they need to be able to hear professionalism through the phone.

There you have it! Those are our five best tips for finding a good receptionist. Utilising these simple tips when hiring your Virtual Receptionist and it will help you put your best foot forward, and keeping your client’s coming back time and time again to that organised smiling face on the other end of the phone.

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